Frequently Asked Questions

Our difference is in the experience we provide.

Our treatment plans aim to help you live free from limits. Unlike clinics that passively treat pain, our Movement Method™️ Program aims to prevent re-injury with exercises to improve your mobility and performance. We identify the root cause of your pain and then prescribe the exact therapy you need in a custom treatment plan we’ll hold you accountable to until you’re back in motion.

Our facilities are thoughtfully designed to give you a comfortable treatment experience. We have private treatment rooms to maintain your privacy and an open concept gym with modern equipment.

Our quality of service is maintained by our team of client experience specialists and expert clinicians. We hire good-natured clinicians who are passionate about helping people. We want to build a relationship with our clients and strive to keep you informed and feel encouraged to successfully complete your treatment plan.


Education is the most undervalued but important aspect of physiotherapy treatment. Better understand your body and learn why you’re experiencing discomfort.


These are designed to get your body back in working order. If something is weak, we strengthen it. If something is tight, we loosen it. If something is unstable, we stabilize it.

Activity modification

Gain self-management strategies so you know what you should and shouldn’t do and why so that this problem will not come back.

Contributing factor modification

We address anything else that may need adjustment, like your footwear, posture or laptop set-up.

All of our expert Vitality clinicians come from one of three licensed professional backgrounds: physiotherapy, chiropractic, or massage therapy. We have rigorous internal training on Vitality’s Movement Method™️ approach to treatment and encourage therapists to take continuing education so we can deliver the most up-to-date rehabilitation plans.

  • Make a list of questions and concerns you would like to discuss with your therapist.
  • List signs and symptoms that can be of importance to the therapist.
  • Have in writing key past medical history, previous treatments, current medications, and other important information.
  • Please call our office to verify your insurance benefits.
  • Arrive 15 minutes early for your first appointment.
  • Bring with you a copy of your insurance card and a photo ID.

We gladly accept most major insurances.

Our services can be claimed under Physiotherapy, Chiropractic, Osteopathy, and Registered Massage through your extended health coverage with your private insurance provider.

Please confirm coverage with your insurance provider for treatment at Vitality Physiotherapy and Wellness Center.

If you have any questions, contact us.

There are no guarantees when it comes to your health. The severity of your condition, medical history, and body will influence your healing journey.

It’s our goal to get you back in action as quickly as possible. Do the assigned exercises, reduce or remove the contributing factors to prevent re-injury, and show up to your appointments to maximize the effectiveness of your program.

We will give you an accurate timeline following your initial assessment.However, as a general rule of thumb the following holds true:

Minor, non-chronic injuries or movement challenges: 4-6 sessions

Major or chronic injuries or movement issues: 10-15 sessions

Severe or long-term chronic issues: up 20 sessions or even more 

These are very general estimates and every patient case varies. The good news you will often you’ll feel improvement from the very first session. 

It depends on your insurance provider.

At your first appointment we will let you know. If you would like to know prior to your appointment just give us a call.

Yes! We do accept Motor Vehicle Accident (MVA) cases. If you were injured through a MVA, please let us know when you’re booking your appointment. We require your claim and policy number, name of your adjudicator and your auto insurance company. In most cases, we can bill the auto insurer directly.

Unfortunately, we do not accept any WSIB claims or cases.

Professionally certified and trusted by clients across Ottawa