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Do you accept workplace injury cases?

July 22nd, 2019

Unfortunately, we do not accept any WSIB claims or cases.

Do you accept motor vehicle accidents (MVA)?

July 22nd, 2019

Yes! We do accept Motor Vehicle Accident (MVA) cases. If you were injured through a MVA, please let us know when you’re booking your appointment. We require your claim and policy number, name of your adjudicator and your auto insurance company. In most cases, we can bill the auto insurer directly.

Will you tell me if I run out of coverage?

July 22nd, 2019

Unfortunately, as a service provider, we do not have access to that information. The only information we are provided is how much is being covered for the appointment that we submit.

How much coverage do I have?

July 22nd, 2019

Every policy is different so you will need to check with your insurance policy. As a service provider, we do not have access to that information. We can always help guide you in our clinic to get the answer you need.

Do you bill directly?

July 22nd, 2019

Depending on your insurance company we can direct bill. At your first appointment we will be able to identify if we are able to direct bill for your specific insurance or not. If you would like to know prior to your appointment just give us a call and our experience administrators can help answer those

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Is Vitality covered by my insurance?

July 22nd, 2019

Our team of licensed physiotherapists, chiropractors and registered massage therapists and can be claimed under Physiotherapy, Chiropractic, or Registered Massage through your extended health coverage with your private insurance provider.

Do I need a doctor to refer me to Vitality?

July 22nd, 2019

Patients do not need a referral to be treated by any of our Vitality therapists. However, some private insurance companies do require a doctor’s referral for either physiotherapy, chiropractic and massage therapy. Please check with your private insurance company before making an appointment.

How can Vitality help me if I am not in pain?

July 22nd, 2019

When we talk about moving you for a better tomorrow, we mean it. Don’t wait for an injury to build up. Our modern lifestyle habits of being glued to a chair or couch for many hours a day or in front of a computer screen does not allow our body to work or maintain itself

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How many sessions will I need?

July 22nd, 2019

Although your Vitality Therapist will be able to provide you with a much more accurate timeline following your initial assessment, as a general rule of thumb the following holds true: For more minor, non-chronic injuries or movement challenges we can see dramatic improvement within 4-6 sessions. For more major or chronic injuries or movement issues

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Will I get treated during my initial assessment?

July 22nd, 2019

Definitely. While we start your initial assessment with a thorough Body Analysis and muscle testing, we also find a lot of value in continually re-assessing throughout your treatment, getting you off the table to walk around, testing functional positions, assessing postural changes, and ultimately seeking out the root cause of your dysfunction through constant testing

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